Incredible is a voice-first assistant for support that runs on your own Mac or PC. You hold a key and ask, and it reads the ticket, catches you up on the customer’s history, and drafts a reply from your own policy, then waits for your okay before anything sends. It does not close tickets on its own.
Last updated July 2026
In short
Draft the reply from your own refund policy.
3,000+You give the policy to Incredible once, and it drafts from it. Ask it to reply to a ticket and it writes a response grounded in your refund or returns policy, with the policy cited, specific to what this customer asked. You read the draft and send it, so you are editing rather than writing from scratch.
Ask what you told this customer last time and Incredible checks Intercom or Zendesk and gives you the last thread, summarized. On an escalation, you get the context in a line or two instead of scrolling months of back-and-forth.
Not really, and that is the gap Incredible fills. A macro inserts the same fixed text for everyone. Incredible reads this ticket, drafts a reply to the actual question, cites the policy that applies, and hands it to you to approve.
Ask, and Incredible tells you. It reads the earlier thread and summarizes what was said, so you stay consistent with the last agent instead of guessing. It can also remember your policy and preferences, so every draft lines up with how you handle things.
Draft a reply to this Zendesk ticket using our refund policy, and show it to me first.
Draft ready, policy cited.
What did we tell this customer last time? Check Intercom.
The last thread, summarized.
Summarize this ticket on my screen and tell me what they actually want.
The ask, in one line.
Post in the support channel that the billing bug is fixed.
Posted for the team.
Remember our refund policy so you can check my drafts against it.
Learned, ready to cite.
Tell me when this customer replies to the escalation.
A ping when the reply comes in.
Pull the last week of refund tickets from Zendesk into a sheet.
Sheet built, ready to read.
Draft a reply for this Intercom thread and keep it warm.
A draft, ready to review.
From the morning brief to the last thing off your plate.
What came in overnight? Summarize the new tickets.
The queue in a short read-out.
Draft a reply to this refund ticket from our policy.
A draft with the policy cited, ready for your okay.
Pull this customer’s history before I reply.
The thread so far, in a line or two.
Remember the new returns policy so you can cite it.
Learned, ready for the next ticket.
Tell me when the customer from this morning replies.
A ping when they write back.
Summarize today’s escalations for the handoff.
A short handoff note, ready to pass on.
A canned macro
| The job | A canned macro | With Incredible |
|---|---|---|
| Fit to the ticket | The same fixed text every time | Reads this ticket, drafts to the actual question |
| Speed to insert | One click, instant | A few seconds to read and draft |
| Policy | Whatever was pasted in months ago | Drafts from the policy you gave it, and cites it |
| Customer history | Knows nothing about the customer | Catches you up on what you told them last time |
| Sending | You still write the rest and send | A draft you approve; it does not close tickets |
For a one-word answer everyone gets, a canned macro is instant and hard to beat. Incredible is for the ticket that needs an actual answer.
No. Incredible drafts the reply and waits for your okay. Every response is something you read and send yourself. It does not resolve, close, or send tickets without you.
From you. Tell it your refund or returns policy, or point it at the doc, and ask it to remember. From then on it drafts against that policy and cites it, so the answer matches how you actually handle things.
Yes. It reads the ticket on your screen or in Zendesk and Intercom, catches you up on the history, and drafts the reply. It also works with Gmail, Outlook, Slack, and 3,000+ other apps you already use.
A macro is the same fixed text for every ticket. Incredible reads this specific ticket, drafts a reply to the actual question, and cites your policy. You still approve and send, so you keep the same control a macro gives you, with a draft that fits the customer.
Incredible runs on macOS 13 or later and Windows 10 or later, and it is in an invite-only beta. You download it and unlock it with an invite code from a teammate or from our socials.
Your inbox, your CRM, your spreadsheets and 3,000+ other tools connect in a click, so one request can move from one app to the next without you switching windows.
Create your account and see where it fits your role first.
