Run Intercom by voice
Incredible is a voice-first assistant that helps you work your Intercom inbox. You hold a key, say what you want, and it drafts replies, snoozes and assigns conversations, adds internal notes, applies tags, and reads back your open threads. It runs on your Mac or Windows machine, uses cloud AI models to understand you, and does the same work across 3,000+ other apps in one request. Before it sends a reply, closes a conversation, or applies a tag, it shows you exactly what it will do and waits for your approval.
Last updated July 2026
In short
- Talk to Intercom instead of clicking through your inbox.
- It drafts replies, snoozes and assigns threads, and tags conversations on request.
- Works across Intercom and 3,000+ other apps in one spoken request.
- Asks before it sends a reply, closes a thread, or tags anything.
- Runs on your own Mac or Windows machine using cloud AI models.
What you can say
“Draft a reply to the newest conversation in my inbox about the billing error”
It reads the thread and drafts a reply for you to review before sending.
“Snooze the conversation with Acme until tomorrow morning”
It snoozes the thread to that time after you confirm.
“How many open conversations are assigned to me right now?”
You get a count and short list, with nothing changed.
“Add an internal note to this conversation flagging it for the billing team”
It drafts the note and posts it internally once you approve.
“Tag every open conversation mentioning “refund” and assign them to me”
It lists the matching threads and applies the tags and assignment on your yes.
“Close the conversation with Maria and send a short follow-up after I approve”
It shows the follow-up and the close, then does both once you confirm.
“Create a help center article from the answer I just gave”
It drafts an article from your answer for you to review before publishing.
“Summarize what this customer has asked about across their past conversations”
It reads their history and gives you a short spoken summary.
How it works
- Hold the activation key on your Mac or Windows machine and say what you want done in Intercom.
- Incredible turns your words into a plan with cloud AI models and finds the exact Intercom actions to run.
- Before it sends a reply, closes a thread, or tags anything, it shows you the change and waits for approval.
- It carries out the work in Intercom, keeps a record of what it did, and can keep watching inboxes or tags you name.
Incredible vs Intercom’s own AI
| Incredible | Fin (Intercom) | |
|---|---|---|
| How you use it | Talk to it. Hold a key from any app and speak. | Fin runs in the Messenger and inbox inside Intercom. |
| Where it works | Across Intercom and 3,000+ other apps in one request. | Inside Intercom, plus Slack, Discord, and other channels. |
| Knowledge of your conversations | Reads what the Intercom API exposes when it acts. | Deep, native access to conversations, articles, and history. |
| Answering customers directly | Not an autoresponder. It helps you work the inbox. | Strong. Fin resolves customer questions on its own. |
| Before it sends or closes | Shows the exact reply or change and waits for approval. | Fin answers customers directly within your setup. |
| Cross-app tasks | Pulls from Intercom, Slack, your CRM, and more in one flow. | Centered on customer conversations in Intercom. |
What can Incredible do in Intercom?
It helps you work the inbox by voice. You say the outcome and it drafts replies, snoozes and assigns conversations, adds internal notes, applies tags, and drafts help center articles. It also summarizes a customer’s history and reads back your open threads, so you get context without scrolling every past message.
Because one request can also reach your other tools, you can answer the conversation, update the CRM, and post to Slack in a single instruction.
- Draft replies and internal notes for your review.
- Snooze, assign, and close conversations.
- Apply tags and draft help center articles.
- Read back your open threads and summarize a customer’s history.
How is this different from Fin, Intercom’s AI?
Fin is built into Intercom and knows your conversations, articles, and history natively. It answers customers directly across the Messenger and other channels, and it can follow your procedures. That direct resolution is a real strength, and Incredible is not an autoresponder.
Incredible is for the teammate working the inbox. You talk instead of type, one request can span Intercom and 3,000+ other apps, and anything that sends or closes waits for your approval. Use Fin to answer common customer questions, and Incredible to work the conversations that need a human hands-free and connect them to your other tools.
Is it safe to let it send replies and change conversations?
Yes, because it never sends on its own. A reply, a close, or an applied tag is shown to you as an exact preview and only goes through once you approve. Reading your inbox and summarizing conversations needs no approval, so those answers are instant.
Every action is written to an audit trail, so you can trace what was sent and changed. It can also watch an inbox or tag and tell you when conversations arrive or go unanswered, instead of you refreshing.
Questions, answered
Does Incredible replace Fin?
No. Fin answers customers directly and knows your conversations natively. Incredible is a voice layer that helps you work the inbox across Intercom and 3,000+ other apps, with approvals. They fit together.
Will it reply to customers on its own?
No. Every reply, close, or tag is shown to you as a preview and waits for your approval before it goes out. Only reading and summarizing happen without a prompt.
How do I use it?
You hold one key on your Mac or Windows machine and speak, then let go. There is no Intercom inbox to open first.
Can it work across Intercom and my CRM at once?
Yes. One request can answer the conversation and update your CRM, Slack, and 3,000+ other apps, so linked work happens together.
Does it run on Windows as well as Mac?
Yes. Incredible runs on both Mac and Windows and uses cloud AI models to understand you.
Can it watch my inbox for me?
Yes. Ask it to watch an inbox or tag and it will tell you when conversations arrive or go unanswered, so you stop refreshing.
Put it to work in your apps.
Download Incredible for Mac or Windows, or see everything it can do.