Good processes, made faster. The Bay Area security company gives the team behind its officers an AI teammate.
Since 2015, ProGuard Security Services has protected buildings, facilities and the people inside them across the San Francisco Bay Area and the West Coast. Security officers on post, console operators watching the cameras, mobile patrols and alarm response, around the clock. The company's promise is simple: your security, our commitment.
Behind every officer on post is a team making sure the schedule holds, payroll is right, training is current and every client agreement is in order. CEO Nils Welin has built that back office the same way he built the front line: on disciplined, documented routines. Every recurring task has an owner, a sequence and a standard. ProGuard calls it operational excellence, and it is the reason clients stay for years.
It is also the ideal foundation for AI.
“Our clients trust us with their buildings and their people. That trust is earned through consistency, and consistency comes from process. Incredible does not replace that discipline. It builds on it, and it lets our team spend more of their day on the work that requires judgment.”
Nils Welin, Chief Executive Officer, ProGuard Security Services
When the Incredible team first sat down with ProGuard at its Montgomery Street office, one thing stood out: the processes were already clear. Office Manager Kyle Rademacher could describe each routine step by step, in the order it is done and with the checks along the way. There was nothing to untangle first.
That matters. Incredible learns a task by watching someone do it. The clearer the process, the better the result. At ProGuard, the upgrade was immediate.
Kyle works with Incredible the way he would train a new colleague. He does a routine the way he always does it, talking through each step as he goes. Incredible learns not just the clicks, but the intent behind them, so it holds up when a screen changes. From then on it does the work the same way every time, and Kyle reviews the result.
What started as one routine has become part of how Kyle runs his day. More importantly, it proved the model: the person who owns the process is the one who automates it. No brief, no ticket, no waiting on IT.
“I know exactly how I want these things done. Now I show Incredible once and it does them the same way every time. I check the output and move on to the next thing.”
Kyle Rademacher, Office Manager, ProGuard Security Services
In most companies, the knowledge that keeps a back office running lives in people's heads. The order things are checked in. The exceptions everyone knows about but nobody wrote down. A security company cannot afford that. ProGuard has made its routines explicit, and that is exactly where Incredible is strongest.
“ProGuard is exactly the kind of company that should be first to this. They run tight, they know their processes cold, and they don't have patience for tools that need babysitting. Incredible took the clicking, copying, and shuffling between apps off their plate. They just told it what to do, and it did it. Teams like that are going to pull ahead fast.”
Philip Alm, Founder and CEO, Incredible
Kyle has mapped more of ProGuard's routines across administration, HR and finance. Each follows the same pattern: a clear process, done by hand today, ready to be shown once. Colleagues outside the pilot have started asking how they can use Incredible in their own roles. That is usually the sign that something has moved from a project to a way of working.
For a company that grows by taking on new sites, that matters. Every officer added in the field adds work in the office. With Incredible carrying more of the routine, the team behind the officers keeps pace without losing the care clients signed up for.
“We have always invested in our processes because they protect the quality of our service. As Incredible takes on more of the routine work, we can take on more sites and more clients with the same care. That is the standard our name stands for.”
Nils Welin, Chief Executive Officer, ProGuard Security Services
Incredible is built in Jönköping, Sweden, and the team travels regularly to the Bay Area to work with customers in person. “ProGuard already ran on good process,” says Fredric Lundberg, Head of Sales at Incredible. “Kyle owned it. All Incredible had to do was learn.”
Operational excellence, front line to back office. ProGuard is making its whole team Incredible.
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