AI for ServiceNow
Incredible is a voice-first AI assistant for Mac and Windows that works on top of ServiceNow and the other 3,000+ apps your team already uses. Hold a key, say what you need, and it does the task: looking up an incident, updating a ticket, checking a queue, or drafting a change request. ServiceNow has its own AI, Now Assist, which works inside the platform. Incredible is different because it acts by voice, works across ServiceNow, your inbox, and your chat tools in one request, and asks for approval before it updates or closes a ticket.
Last updated July 2026
In short
- Look up incidents, update tickets, and check queues in ServiceNow by voice.
- Handle ServiceNow plus your inbox, chat, and knowledge tools in one spoken request.
- Asks for approval before it updates, reassigns, or closes a ticket.
- Keeps an audit trail of every change so you can see exactly what happened.
- Can watch ServiceNow and tell you about new high-priority incidents or SLA breaches.
What you can say
“What are my open high-priority incidents right now?”
Lists the open P1 and P2 incidents from ServiceNow.
“Add a work note to INC0042 saying the fix is deploying tonight.”
Adds the work note and asks you to confirm.
“Reassign the Hartley incident to the network team.”
Prepares the reassignment and waits for your yes.
“How many tickets are breaching SLA in my queue today?”
Counts the at-risk tickets and reads the number back.
“Draft a change request to update the database server this weekend.”
Writes the change request and holds it for your review.
“Close the resolved incidents that have been confirmed by the user.”
Prepares the closures and shows the list before saving.
“Who is assigned to the Vasquez access request?”
Looks up the request in ServiceNow and reads back the assignee.
“Post a summary of today’s major incident to the ops channel.”
Drafts the message and shows it before anything posts.
How it works
- Hold your activation key and say what you need done in ServiceNow, in plain words.
- Incredible reads the relevant incident, request, or queue and shows you what it found.
- You approve anything that updates, reassigns, or closes a ticket; nothing commits on its own.
- It completes the task in ServiceNow and any other app involved, then logs what it did.
Incredible vs ServiceNow’s own AI
| Incredible | Now Assist | |
|---|---|---|
| Voice-first | Yes, hold a key and speak | Typed prompts in the platform |
| Scope | ServiceNow plus 3,000+ apps | Focused inside ServiceNow |
| Runs | On your Mac or Windows | In the ServiceNow cloud |
| Before it changes a ticket | Asks approval every time | Depends on the agent setup |
| Best at | Cross-app tasks by voice | In-platform automation and agents |
| Audit trail | Every action logged locally | Tracked in ServiceNow |
Can Incredible update ServiceNow tickets by voice?
Yes. You can ask it to look up an incident, add a work note, reassign a ticket, check a queue, or draft a change request, all by voice. It reads the real records from ServiceNow and, for anything that changes a ticket, prepares the action for your approval.
Because it also reaches your inbox and chat tools, one request can update an incident and post a summary to your ops channel, without switching windows.
How is this different from Now Assist?
Now Assist is ServiceNow’s built-in AI. It is strong inside the platform at summarizing incidents, drafting resolutions, and running agents across ITSM and other ServiceNow workflows. It stays within ServiceNow.
Incredible is voice-first and works across ServiceNow and your other tools. Keep Now Assist for in-platform automation; use Incredible when you want the task done by voice, or when it reaches into email, chat, or a spreadsheet.
Will it close or reassign a ticket without asking?
No. Updating, reassigning, or closing a ticket all wait for your explicit yes. You see the change before it is saved.
Every action is written to a local audit trail so you can review what changed and when. Reading a queue or looking up an assignee changes nothing and runs without a prompt.
Questions, answered
Can it close incidents for me?
It can prepare the closure, but it waits for your approval before closing anything.
Does it need admin access?
No. It works with your normal ServiceNow access through your connected account.
Can it work across ServiceNow and chat?
Yes. It can update a ticket and post an update to your chat tool in the same request.
Does it replace Now Assist?
No. Now Assist keeps its in-platform automation; Incredible adds voice control and cross-app actions.
Can it alert me to SLA breaches?
Yes. It can watch ServiceNow and tell you about new high-priority incidents or tickets breaching SLA.
Does it run on Mac and Windows?
Yes, both, using cloud AI models to understand your request.
Put it to work in your apps.
Download Incredible for Mac or Windows, or see everything it can do.