Introduction to Agents

This guide provides an in-depth understanding on incredible agents and the different features available on the platform.

What is an agent and why do we need them?

We're drowning in productivity tools, yet somehow we're less productive than ever. Between managing emails, updating spreadsheets, coordinating across platforms, and keeping track of endless tasks, the modern knowledge worker spends more time managing their tools than actually doing meaningful work.

Traditional automation promised to solve this—and to some extent, it did. We could set up rules and triggers to handle repetitive tasks. But these solutions were rigid, requiring extensive setup for each specific scenario. They worked well for simple, predictable workflows but fell apart when faced with the complexity and nuance of real work.

While traditional automation operates on rigid if-this-then-that logic, agents understand intent and context. They can interpret what you want to achieve and figure out the best way to get there, even when the path isn't explicitly mapped out.

Consider this comparison:

Traditional Automation: "If email received from boss, mark as important and forward to team."

Agent-Based Automation: "Help me stay on top of urgent communications and make sure nothing important slips through the cracks."

At its core, an agent is a digital assistant that can think, decide, and act on your behalf—based on your goals.

Incredible agents

Agents on Incredible operate on three different segments. You can create an agent to either start a new task to automate routine tasks across applications, start a new analysis to analyze data and generate insights or simply gather information and explore topics through starting a research.

You can select either one of these options on the “Explore Agents” page to start with an agent.

Understanding the interface and features

It’s crucial to understand the different features and buttons available when configuring and using agents in incredible.one. Apart from the prompt box, there are a couple of micro-features that enable you to do different things on the platform.

Connecting your apps

You can browse through all available apps and it’s features by clicking the “Browse Apps” option on your sidebar.

However, to connect apps when using an agent, you need to click on the “@ Add Apps” option on the prompt box. You can search and add in your apps by clicking on them.

You can handle app account credentials by clicking on the “accounts” icon next to the “@ Add Apps” option.

Pro vs Light Models

We offer you the freedom to select between different LLM models by clicking on the “Model” icon.

The difference in performance between the models can vary and we often recommend using lighter models to save your pro requests for lighter and smaller tasks that require less AI power. (Try out Gemini 2.5 Flash - An extremely fast model with somewhat good results)

However, for the best possible results or complex tasks, it’s often best to stick to Pro models.

Smart Web Search

You can also click on the globe icon to enable Smart Web Search to give your agent the ability to refer the internet as a data source. This feature is enabled by default when you start a “Research” task.

Some cosmetic improvements

You can always change how the agent looks or change the auto-generated agent names.

Give your Agent a meaningful name

A good Agent name tells you exactly what it does at a glance:

• "Email Assistant" for handling correspondence

• "Data Analyzer" for spreadsheet work

• "Team Updater" for Slack communications

• "Project Manager" for multi-app tasks

To change your Agent's name, You can click on the agent’s name and change the name in the dialog box that appears.

Customize agent avatar

You can customize your Agent's avatar to make it visually distinct. This becomes especially helpful when you have several Agents. Example:

• Blue styles for productivity Agents

• Green styles for data and analysis work

• Orange styles for communication tasks

These visual cues help you select the right Agent quickly, especially when you're working fast and have multiple options.

You can change the Agent’s avatar by clicking on the current avatar and by selecting a new one from the dialog box that appears. Click on “Save Changes” to apply the new icon.

Organizing your Agents

You can right click on any of your agents and organize them according to particular labels to help find them easily or even select the option to “Add Agent to My Agents” to make the agents accessible through your sidebar.

Deleting your Agent

Deleting an agent is simple as right clicking on the agent and then clicking on “Delete”

Frequently asked questions

Hey my agent is missing and I can’t seem to find it! All agents are saved under the “Recent” tab on the “Explore Agents” page.

Need any more Help?

If you have any questions or run into issues during the process:

• Visit the Learning Center for guides and documentation

• Join the Discord Community

• Contact support via the button in the bottom right corner